giffgaff 退款了兄弟们，被封了大半年试着去投诉，没解封但是退款了

直接原路退款，邮件内容如下：

Dear ,

Thank you for reaching out to us and for your patience whilst we have reviewed this matter.

Having further considered the relevant circumstances of your case we confirm that your SIM will remain disconnected. However, we are approving your request for a refund. I can confirm that we are processing a refund back to your original payment method. Please note, only the remaining credit that was directly purchased by yourself is eligible for this refund.

You should see these funds reflected in your account within 3–5 business days.

Keeping your number

If you would like to keep your number you will need to generate a PAC code and provide this to another UK network. Alternatively, a STAC code can be used to move to another UK network without your number. Further guidance for these can be found here https://www.giffgaff.com/.。

请问一下，退款包含所有余额还是只包含你直接充值的金额？

这退款方案可能有个坑，只退直接购买的余额，话费赠送部分会不会被吞啊？

我之前处理过类似情况，关键是坚持沟通并明确表达退款诉求，运营商往往会妥协。

这个退款政策对用户挺友好的，虽然号码被解封了但至少钱能退回来。